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Telephone Use



Example 1: Telephone policy announce letter

Memorandum

TO:

FROM:

DATE:

SUBJECT: Personal telephone calls

Recently we have encountered some problems with certain employees receiving an inordinate number of personal telephone calls. As you know, we do not restrict incoming calls. Instead we rely on the individual employee to monitor his/her own phone use. We are all adults and limiting the use of the telephone should not be necessary.

Personal calls are acceptable and even encouraged by this organization. We want everyone to feel comfortable while working. However, unless they are of an emergency nature, these calls should not interfere with the performance of assigned duties.

Be forewarned: should it become necessary, we will take the necessary steps to restrict personal incoming calls to individual stations. Since we would rather not take such action, please exercise personal responsibility.

Example 2: Telephone use policy in office

Memorandum

TO:

FROM:

DATE:

SUBJECT: Personal telephone calls

Despite a previous memorandum asking for everyone’s cooperation in limiting the number of incoming personal telephone calls, we are still having problems. Therefore, we’ve elected to have a screening/voice mail system installed. Incoming callers will be prompted to choose from a list of department and service options. Direct calls to individual stations will not be possible.

It’s a shame the irresponsibility of a handful of people could impact so many others. I regret having to implement this change, but it is the best option for the company.

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