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Responding to Order Challenge



Example 1: Apology letter for worng delivery

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Rollins:

Thank you for bringing the mistake in your order to our attention. Our warehouse manager accidentally switched your mailing label with that of a customer in Boise. We are taking steps to prevent such mix-ups in the future.

A special express order of 100-4 inch brass hinges and 40-5 inch hinges is being shipped today. Enclosed is a corrected invoice. Please send us the shipping bill for returning the incorrect order to our warehouse.

Thank you for you patience. We regret any inconvenience we may have caused.

Sincerely,

Example 2: Reply to wrong order delivered letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Rosado:

We are sorry you received grade B eggs instead of grade A.

Upon reviewing our records, we found that the order we took from you over the phone reads “grade B,” so clearly we misunderstood your original order. In order to prevent any confusion in the future, we ask that you fax your orders to us at (382)555-8732.

We will send a driver to your kitchen first thing Thursday morning to deliver the grade A eggs and take back the grade B eggs.

Enclosed is a corrected invoice. Please accept our apologies. If there is anything else we can do to rectify the situation, please call me.

Sincerely,

     

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