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Not Recored of Merchandise Returned




Example 1: Request letter for return receipt for merchandise

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear:

Your recent correspondence with Radallia’s Kitchen’s World indicated that you were expecting a credit to your account for two electric mixers returned. Unfortunately, we have found no record of any merchandise being returned. You may want to contact your delivery service so the package can be traced, as it never arrived at our warehouse.

We at Radallia’s Kitchen World are always happy to provide a refund or exchange when unused or malfunctioning merchandise is returned. Best of luck in locating your merchandise. Please notify us if we can be of assistance.

Sincerely,

Example 2: Request letter for proof the merchandise returned

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear:

We appreciate your recent phone call concerning the status of the computer keyboards you returned to us for an exchange. We searched our return records and warehouse shelves, but were unable to locate this merchandise. It was apparently never received. We are not responsible for merchandise lost before arriving at our warehouse; however, we will be happy to contact the shipping company if you send the appropriate shipment information.

Customer satisfaction is important to us. When your merchandise is located we will be happy to exchange it.

Sincerely,

Example 3: Merchandise returned letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear:

Thank you for the fax concerning the status of your 15 boxes of replacement tile. We are eager to issue a replacement order; however, we have no record of the returned merchandise. You mentioned that the boxes were sent via Atwood Shipping on June 12. Our last shipment from Atwood was received on May 15.

We apologize, but we cannot be held responsible for any merchandise lost before reaching our warehouse. Also, we will be unable to ship the replacement tile before receiving the first order without charging your account. If you choose to receive the shipment now and charge it to your account, please notify us immediately. Upon receipt of the returned tile, we will credit your account accordingly.

You are a valued customer. Please notify us if we can assist you in locating the merchandise.

Sincerely,

     

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