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Credit Card Number Invalid




Example 1: Example letters for payment returned

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. O’Rourke:

Thank you for ordering our Shaping Up exercise videos featuring Cynthia Lane. You indicated that you wish to pay by credit card, however, the card number provided was invalid. It is possible that a couple of the numbers were transposed. Unfortunately, we cannot process your order until we receive the correct information.

Enclosed is a copy of the original order form, along with a correction form and a pre-addressed envelope. Please check the credit card information and return it as soon as possible so that you can begin to reap the benefits of Cynthia Lane’s invigorating workout.

Have a healthy, active day!

Sincerely,

Example 2: Payment return letter due to credit card number invalid

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Jennings:

We are always pleased to do business with such valued customers such as yourself. Thank you for your recent order for bread makers. Unfortunately, shipping will be delayed due to an invalid number printed on your credit card payment form. Please double check the numbers on your order form.

Your order will be shipped immediately upon receiving the corrected information. We appreciate your business.

Sincerely,

Example 3: Declined credit card transaction letter

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear:

Thank you for your recent order of our Limited Edition Eagle coin collection. We are sorry to inform you that due to an error on your credit card payment form, your order could not be processed. We tried several times to verify the number, and each time it was reported as invalid. Since the collection was a limited-time offer, it is too late to fill the order.

You are a valued customer and will still receive the special monthly catalog. Thank you for your interest in our product. We look forward to your next order.

Sincerely,

     

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