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Request For Alternative Shipping Arrangements





Example 1: Requesting letter to customer for alternative address

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Fielding:

Thank you for ordering a radon home test kit.

You listed a P.O. box as a shipping address for your kit. Unfortunately, we are unable to ship to P.O. boxes. Is there another address we could send it to?

Please contact one of our customer service representatives at (800) 555-SAFE.

Sincerely,

Example 2: Address request letter to customer

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Caufield:

Thank you for ordering from Buddy’s Catering. We are having a little bit of trouble with the logistics of your delivery.

Because your order includes alcohol, you must have an authorized person on-site who is over the age of 21 sign for it. We understand that your dance club does not open until 7:00 p.m. The U.S. Postal Service, does not deliver after 6 p.m.

Can we have your permission to use Federated Shipping instead? They make deliveries until 8:00. We would have to bill you an additional $6.00 for their service.

Please sign below if you consent to this change, and return this letter to the above address.

Thank you for your business.

Sincerely,

Example 3: Letter to customer for address correction

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Prynne:

Thank you for ordering from UK Auto Express. On your order form you requested express shipment to your California address. Unfortunately, express service is only available for our customers here in England.

Overseas deliveries may be sent either Royal Mail surface or air mail. If you need your car parts quickly, I suggest you opt for air mail. Packages sent by air take an average of one week to arrive in the States, and the cost is the same as express service. Surface mail, which usually takes about three weeks to arrive in the States, costs $10.00 less. If you decide you want surface mail, we will forward a check for the difference along with your order.

Please contact me by mail or e-mail so we can send out your order without further delay.

Sincerely,

Example 4: Request For Alternative Shipping Arrangements

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear,

Thank you for your order of the Hamilton Smoke Alert smoke detector. We are happy to give you and your family the peace of mind a reliable smoke detector provides.

Unfortunately, we have run into a problem in delivering your order to the shipping address you provided. Since you live in an area that is not serviced by our delivery company. In order to ship your order, we must make alternative arrangements. We have two choices. We may either send your order via regular first class mail, which will add two weeks to the delivery time, or we may send it via United Express Courier, which will add $15 to your purchase price.

Please call me at (800) 555-5555 with instructions on how to proceed.

Sincerely,

     

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