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Order Never Received





Example 1: Sample letter to customer for order not received

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Ms. Geisler:

Thank you for your message concerning your sporting goods order.

According to our records, we have not received an order from you. We would be happy to ship the equipment you need as soon as you complete and return the enclosed order form.

We apologize for any confusion we may have caused.

Sincerely,

Example 2: Purchase order not received

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mr. Pethal:

We appreciate you letting us know you never received the latex gloves ordered in June.

Apparently, there was some sort of mix-up because we have no record of the order. No doubt it was lost in the mail.

We will express the gloves to Dr. Breen’s office today and bill them to his account.

Please accept our apology for any inconvenience.

Sincerely,

Example 3: Customer order letters

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Klein:

Thank you for bringing your missing executive chairs to our attention.

You have not received your chairs because we have not received your order. If you send us another check for $357.98, we will be happy to deliver the chairs to your office within two days.

Please be sure to stop payment on the check you originally sent.

We appreciate your help in straightening out this matter. Enjoy your chairs; they are the best.

Sincerely,

Example 4: Order Never Received

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear,

Thank you for your interest in our products. I am sorry that you have not received your order yet, but according to our records, we have never received an order from you.

I apologize if the miscommunication is on our end. I have enclosed an order form and envelope to help you place your order again. You may also call our sales staff at 555-555-5555.

We look forward to having you as a customer.

Sincerely,

     

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