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Correcting Buyer’s Error


Example 1: Example letter for Correcting Buyer’s Errors

Company Name or Letterhead
Address
City, State Zip

Date

Addressee
Address
City, State Zip

Dear Mrs. Henderson:

Thank you for patronizing our store in Farmington. I have checked into your concern that you were overcharged for the two halo-style halogen lamps you bought in February. It seems as though there was some confusion about our sale price.

These lamps normally cost $24.99 each. During our sale, those who bought two lamps paid $20.99 for each lamp, for a total of $41.98. This was not a 2-for-1 offer. Thus, our original bill is correct. We would appreciate if you paid the remaining $20.99 by April 10.

Thank you for your help in resolving this matter. We hope to see you again at Central Builders Supply in Farmington.

Sincerely,

     

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